We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
We have completed our review of the maximum fares for unbooked taxi services that begin in the Melbourne Metropolitan or Urban and Large Regional Zones. We also reviewed the maximum non-cash payment surcharges for taxi services in Victoria.
Learn about your rights as a consumer in the sectors we regulate, including electricity and gas, local government, water, transport and the Victorian Energy Upgrades program.
We have approved the maximum prices Goulburn-Murray Water and Greater Western Water may charge from 1 July 2024.
We are reviewing the Energy Retail Code of Practice to support ongoing protections for Victorian electricity and gas customers.
The Essential Services Commission is inviting public submissions about Transmission Company Victoria’s (TCV) application for an electricity transmission licence in Victoria.
Media releases 06 September 2024Energy retailer M2 Energy Pty Ltd (trading as Dodo Power & Gas) has paid penalties totalling $825,472 for allegedly breaching Victorian energy rules related to guaranteed service level payments and self-reporting.
The Essential Services Commission has accepted a court enforceable undertaking from Greater Western Water, after Greater Western Water admitted it failed to meet its obligations to support customers affected by family violence in 2023.
The Essential Services Commission has approved a 5.5 per cent increase to the maximum fare payable when a taxi is hailed from the street or at a taxi rank.
Sitting in Front of People" width="720" height="450" />
The Essential Services Commission is seeking submissions about its review of new customer contributions for water, sewerage and recycled water connections.
The Essential Services Commission has commenced consultation on resources designed to assist water businesses to comply with their reporting obligations.
